Q. How fast does my internet need to be to receive the service?
To run our SD channels you will need at least 1.5mbps and for HD channels at least 3mbps. You can test your speed on the following web site: http://www.speedtest.net
I have a second home, do I need to pay for the service when I'm not there ?
Not at all, just email or call us when you want your service suspending and you want be charged until you next activate the subscription. Unlike other operators we charge no fee for pausing and reactivating the service.
Q. What is the catch-up service ?
We offer catch-up on over 150 of our TV channels. For these channels we record and hold all TV programs shown on our servers for 7 days, allowing you to watch your favourite programs as and when it suits you.
Q. Can I Pause, Rewind, Fast Forward a Recorded Program?
Yes, on the remote control you will see a set of keys just above the NUMBERS KEYS that allow you to Pause, Play, Stop, Rewind and Fast Forward the CatchUp Recorded Shows. In CatchUp viewing, pressing the INFO button will also show you the program length, and your position within the program. Our catch up service allows you to go back up to 7 days to catch up on your favourite programs.
Press the Fast Forward or Rewind Keys MULTIPLE TIMES to move around in the program, along with PAUSE / PLAY to start or pause playback, and pressing the STOP button will close playback and return you to the CatchUp Menu Screen.
Q. How long does it take before I will get my set top box?
We aim to ship as fast as possible and clients in Europe can expect their boxes within 5 days, other parts of the world may take longer but we will provide you with tracking informtaion once the box has been sent.
Q. I Already Have a MAG 250/ 254 Set Top Box can I use this ?
Yes of course, take a subscription for your chosen package and follow our instructions on adding our details to your Mag - unlike other providers we don't charge any kind of connection fee!
Q. What support can I expect to receive if I need any assistance?
Our team works around the clock 24 hours a day, 365 days a year. You can contact our live customer support team by using our web chat service on this website where our experienced customer support team will be happy to assist with any issues any time of the day.
Q. Is it possible to listen to UK Radio Stations using this system?
Yes, all our packages include around 50+ UK, Irish and international radio stations.
Q. Do you provide Movies on Demand ?
Yes, all our packages include Video-On-Demand with 100's of latest and greatest films plus TV show box sets.
Q. What is the Audio Club ?
The Audio Club is a new feature available to our Premier clients which allows clients to find a large selection of audio files to listen to. Music on demand for no additional charges as this is included all within the price of the monthly subscription. You can also request any music that you don't currently see on the section and we will add it within 24 hours of the request.
Q. What is your 30 day money back guarantee ?
We offer a no quibble money back guarantee on our TV box within the first 30 days. If for any reason you are unhappy with the service or your internet isn't strong enough simply email us (firstname.lastname@example.org) we will even refund the return postage. On top of this the box is covered by a 1 years manufacturer guarantee.